Technical Support Intern
CVE Technology Group, Inc.
Technical Support Team
February 2015 - January 2016
Plano, Texas, USA
International Internship Overview
Completed a 12-month J-1 internship program at CVE Technology Group, gaining hands-on experience in telecommunications equipment repair and refurbishment operations. This international experience provided valuable exposure to American manufacturing processes, quality control systems, and cross-cultural workplace dynamics in a company serving major carriers including AT&T, Verizon, and Sprint.
Key Responsibilities
Production Line Support
Provided technical support for AT&T, Verizon, and Sprint equipment repair production lines, ensuring continuous workflow and quality control standards.
Data Management & Reporting
Organized mobile phone inventory data and prepared regular reports using Excel, Word, and PowerPoint for management insights.
Process Improvement
Implemented 5S methodology and conducted process optimization initiatives to enhance workplace efficiency and safety.
Skills Developed
Technical Skills
Professional Skills
Key Achievements
International Experience
Successfully completed 12-month J-1 internship program in cross-cultural manufacturing environment
Process Improvement
Implemented 5S methodology and streamlined data management processes for improved efficiency
Impact on Career Development
This international internship provided valuable foundational skills in manufacturing operations, quality control, and cross-cultural communication that complemented my later technical education and research pursuits. The experience established core competencies in data analysis, process optimization, and problem-solving that proved essential throughout my engineering career.